The Sony WH-1000XM2 headphones provide exceptional battery life and convenient charging features, perfect for extended listening sessions.
However, if you encounter charging issues, resolving them can be straightforward with a few troubleshooting steps. This guide offers detailed instructions on how to charge your WH-1000XM2 effectively and troubleshoot common charging problems.
By following these steps, you can ensure your headphones are charged properly and ready for use whenever you need them.
How To Charge Sony WH-1000XM2
To charge your Sony WH-1000XM2 headphones, use the included micro-USB cable by plugging one end into the charging port on the right earcup and the other end into a USB power adapter or computer port.
When connected, a red LED light will appear, indicating that the headphones are charging; this light will turn off once fully charged. Charging typically takes about 4 hours and provides up to 30 hours of playback. For optimal battery health, disconnect the headphones once fully charged.
Battery Life & Charging Time of Sony WH-1000XM2
The Sony WH-1000XM2 headphones offer excellent battery life with convenient charging features. A full charge provides up to 30 hours of playback, making them ideal for long listening sessions or travel.
Charging from empty takes approximately 4 hours. Additionally, they support quick charging; a 10-minute charge provides around 70 minutes of playback, ensuring you have enough power for short listening needs without long waits.
How To Fix Sony WH-1000XM2 Headphones Not Charging Issue
If your Sony WH-1000XM2 headphones aren’t charging, here’s a step-by-step guide to help you identify and resolve the issue, ensuring your headphones are back to full functionality.
1. Check and Replace the Charging Cable
A quality charging cable is crucial for reliable charging. If your Sony WH-1000XM2 headphones aren’t charging, the cable might be the issue.
Steps to Check and Replace the Cable:
- Try a Different Cable: Use another micro-USB cable that’s compatible with your Sony WH-1000XM2. Ideally, test with a known high-quality brand, as cheap or damaged cables often cause charging problems.
- Buy a High-Quality Replacement Cable: If the alternative cable works, consider purchasing a durable, reliable replacement cable that supports proper charging.
By using a high-quality cable, you ensure consistent power delivery, avoiding interruptions in charging.
2. Clean the Charging Port
Dust or debris inside the charging port can prevent a stable connection, leading to charging issues.
Steps for Safe Cleaning:
- Turn Off the Headphones: Ensure they’re powered off to avoid any electrical issues.
- Use a Soft Tool: Take a clean, soft-bristled brush or a cotton swab and gently insert it into the charging port to remove any visible dust.
- Remove Stubborn Dirt Carefully: For tough grime, lightly dampen a cotton swab with a small amount of rubbing alcohol (isopropyl alcohol) – avoid direct application of liquid into the port.
- Clean Contacts Gently: If needed, use a small pencil eraser to lightly rub the metal contacts, removing any oxidation.
After cleaning, let the headphones air dry for a few minutes before attempting to charge them again. This process restores the connection between the charging cable and port, ensuring stable power flow.
3. Inspect the Charging Port
Frequent use can cause wear or slight damage to the port, which may impact charging.
Steps to Inspect and Handle Issues with the Port:
- Examine the Port Closely: Use a flashlight to inspect the port for signs of damage, bending, or loosening.
- Check the Connection: Plug in the micro-USB cable and gently move it to see if the connection feels stable or loose.
Repair Advice:
If you see physical damage or instability, avoid attempting repairs yourself, as this can further harm the delicate structure of the port. Instead, contact a certified Sony technician or repair service to get the port fixed, which will restore reliable charging and prevent further issues.
4. Reset Your Sony WH-1000XM2
Resetting the headphones can resolve minor software glitches that may interfere with charging.
Resetting Process:
- Unplug the Headphones from any charging source.
- Press and Hold both the power and custom buttons for about 7 seconds.
- Release the buttons when you hear a reset sound or see the indicator light flash.
After resetting, reconnect the charging cable. If the LED indicator turns solid red, your headphones are charging successfully.
5. Contact Sony Customer Support
If the above steps don’t resolve the issue, there may be an internal battery or hardware fault that needs expert attention.
How to Get Support:
- Gather Details: Have your headphones’ model (Sony WH-1000XM2), purchase date, and warranty information ready.
- Visit Sony’s Support Website: Access the support page, find the contact options, and provide a detailed description of your issue, including the troubleshooting steps you’ve taken.
Sony support can offer advanced troubleshooting, repairs, or replacement options, especially if your headphones are under warranty.
By following these detailed steps, you can effectively troubleshoot and resolve the “not charging” issue with your Sony WH-1000XM2 headphones, restoring your listening experience to its fullest potential.
Read Here: How To Charge Sony WH1000XM3 & Fix Not Charging Issue
Conclusion
By carefully following these troubleshooting steps, you can address and resolve any charging issues with your Sony WH-1000XM2 headphones.
Whether it’s checking the charging cable, cleaning the port, inspecting for damage, or performing a reset, each step is designed to restore full functionality.
If problems persist, Sony’s customer support can provide expert assistance. With these solutions, you’ll enjoy a reliable and continuous listening experience with your Sony WH-1000XM2 headphones.
