Understanding the Issue
The Sony WH-1000XM4 headphones are renowned for their exceptional noise cancellation and audio quality. However, some users have reported that the microphone doesn’t function correctly in certain scenarios, such as:
- When connected to a PC via Bluetooth
- In wired mode using the 3.5mm audio cable
- After a firmware update or system change
These issues can stem from various factors, including software settings, hardware compatibility, or firmware glitches.
Step-by-Step Troubleshooting Guide
1. Check Bluetooth Connection Settings
When connected via Bluetooth, ensure your computer recognizes the headphones as both an audio output and input device. On Windows:
- Right-click the speaker icon in the taskbar and select “Sounds.”
- Navigate to the “Recording” tab.
- Ensure “Headset (WH-1000XM4 Hands-Free)” is set as the default recording device.
This setting allows the microphone to function correctly during calls and recordings.
2. Update Firmware and Drivers
Outdated firmware or drivers can cause compatibility issues. Use the Sony Headphones Connect app to check for firmware updates. Additionally, ensure your computer’s Bluetooth drivers are up to date.
3. Test the Microphone on Another Device
To determine if the issue is device-specific, connect your headphones to a different device (e.g., smartphone or tablet) and test the microphone. If it works correctly, the problem may lie with your computer’s settings or hardware.
4. Reset the Headphones
Performing a reset can resolve temporary glitches:
- Turn off the headphones.
- Press and hold the power button for about 7 seconds until the indicator light flashes blue.
- Release the button and wait for the headphones to reset.
Note: Resetting will remove all pairing information. if you want to known Best Budget Open-Back Headphones
5. Use the Correct Audio Cable
If you’re using the headphones in wired mode, ensure you’re using the supplied 3.5mm audio cable. Third-party cables may not support microphone functionality. Also, remember that the microphone only works in wired mode when the headphones are powered on.
Additional Tips
Disable Other Audio Devices: Sometimes, other connected audio devices can interfere. Disable unused microphones in your computer’s sound settings.
- Check App Permissions: Ensure that the application you’re using (e.g., Zoom, Skype) has permission to access the microphone.
- Avoid Simultaneous Connections: Connecting the headphones to multiple devices simultaneously can cause conflicts. Try disconnecting from other devices and see if the microphone functions correctly.
Conclusion
Microphone issues with the Sony WH-1000XM4 headphones can be frustrating, but they’re often resolvable with some troubleshooting. By checking your connection settings, updating firmware, and ensuring proper usage, you can restore full functionality to your headphones. If problems persist, consider reaching out to Sony’s customer support for further assistance.
Frequently Asked Questions (FAQs)
Q1: Why is my Sony WH-1000XM4 microphone not working on PC?
A: This usually happens if your PC is using the wrong audio profile. Make sure your PC is set to use the “Headset (WH-1000XM4 Hands-Free AG Audio)” for input (mic) instead of just “Headphones”. Also check Bluetooth drivers and give microphone permission to the app you’re using.
Q2: Does the Sony WH-1000XM4 microphone work in wired mode?
A: The built-in mic on the WH-1000XM4 only works in wired mode if the headphones are powered ON. If the headphones are off, the mic won’t function—even if you’re using the 3.5mm cable.
Q3: Can I use the WH-1000XM4 mic for gaming on PC or console?
A: The mic may work via Bluetooth on PC, but it might offer poor quality and higher latency. On consoles, the mic does not work over the AUX cable. For gaming, it’s recommended to use a dedicated gaming headset or a USB mic.
Q4: How can I reset my Sony WH-1000XM4 headphones to fix microphone issues?
A: Hold the power button for about 7 seconds until the blue indicator flashes. This will reset the headphones, which can help fix bugs or Bluetooth connection problems.
Q5: How do I update the firmware of my Sony WH-1000XM4?
A: Download the Sony Headphones Connect app on your smartphone. Connect the headphones via Bluetooth, and the app will automatically detect and prompt for any firmware updates.
Q6: Why is my voice muffled or low on calls with these headphones?
A: The mic on WH-1000XM4, especially over Bluetooth hands-free mode, doesn’t offer studio-level clarity. It’s more than enough for casual calls, but for professional use, a standalone mic or headset is better.
